FAQ

Q: What is a Soundscape?

All of our products will come as one of three Soundscapes – Core, Deep, or Pure. Within the same product line, the Soundscapes all share the same design features, but each is a specifically engineered speaker unit, made to sound markedly different from the other. We view each as a musical identity; by analyzing your listening behaviors, we do our best to make sure you’re paired with the Soundscape that best matches your unique taste.

Q: How do I know which Soundscape to get?

We developed a web application that determines your Soundscape based on your musical preferences on Spotify. If you don’t have a Spotify account, you can input your favorite artists within another analyzer that uses The Echo Nest’s music algorithms to make the same Soundscape pairing. Visit https://app.axelaudio.com to discover your Soundscape.

Q: Is this wireless headphones?

No, we offer wired headphones only at this moment.

Q: Are your headphones foldable?

Yes, our headphones have been designed to fold in order to maximize portability and easy storage.

Q: Are the on-ear (ID) and over-ear (FX) headphone ear-cups exchangeable? 

Yes, you can use both on-ear and over-ear ear cups with the same headband.  We designed them to be interchangeable.  

Q: Is the headphone cord detachable?

Yes, you can detach the cord from ear-cups.

Q: Is a mic included?  Will the built-in mic work on iPhones or Android phones?

Yes, our products come with a built-in mic, and it’s universal.  The “talk” button will work on both iPhone and Android phones.

Q: What’s your shipping policy?

We offer complimentary shipping for all domestic orders.

Q: What is your return policy?

If you’re not completely satisfied with what you ordered, we can help you process a refund. Our refund policy lasts for 14 days, and all returned products must be unused, in its original packaging, and in like-new condition. If you would like to process a return, please contact us at  or call us at .